Privacy Policy

1. Introduction

Ami Glass Tech Services ("we", "us", or "our") operates the website and provides specialized services for glass-lined equipment and PTFE/PFA-lined systems. We are committed to protecting the privacy and confidentiality of the personal and technical data you share with us.

2. Information We Collect

We collect information that is necessary to provide you with high-quality engineering services, accurate quotes, and prompt support. This includes:

• Contact Details: Your name, company name, email address, phone number, and mailing address when you submit contact forms or request quotes.
• Technical Specifications: Details about your industrial equipment, reactors, and service requirements that you share via request-a-quote forms or document uploads.
• Usage Data: Details of your visits to our site, including traffic data, IP address, browser type, and navigation patterns.

3. How We Use Your Information

We use the collected information for specific, business-related purposes, including:

• Processing and responding to your requests for quotes, brochure downloads, or inspection bookings.
• Scheduling our certified engineers for on-site inspections, repair, or preventative maintenance.
• Sending you updates, service alerts, newsletters, or answers to your customer inquiries.
• Analyzing website traffic and usage trends to optimize the performance and user experience of our platform.

4. Data Security & Retention

We take the security of your industrial data and personal information very seriously. We implement industry-standard administrative, physical, and technical measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

We only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.